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IT Service Desk with Dutch or French

Location: Prague Salary: 35000.00 - 45000.00 CZK Per Month
Sector: Accountancy & Finance, Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 3 months ago Reference: 3045297
New Opportunity for IT Professionals with Dutch Language

Are you looking for a new working opportunity in information technology where you could combine your technical skills with your languages? For our client, international company we are looking for IT Service Desk Representative speaking English and Dutch language. If you are professional, credible individual with experience in a multi-national organization with experience in IT, or huge interest in this industry this opportunity is perfect for you!
In this role you will be responsible for responding to all user incidents, using troubleshooting techniques to resolve issues and client service techniques to IT related enquiries.


As a Service Desk Analyst you will be responsible for

• Acting as the central point of contact for all user incidents and requests coming into the ServiceDesk.
• Working in shifts, supporting company IT users.
• Delivering outstanding customer service by understanding users IT and business needs.
• Accepting inbound telephone calls and e-mails, ensuring they are logged accurately.
• Resolving incidents & requests in line with the defined servicedesk
• Managing incidents and requests, providing updates to customers and carrying out 1st line fixes where possible.
• Communicating information and where possible first line fixes to customers in a clear and concise manner.
• Liaising with members of other support teams, in order to ensure incidents and requests assigned to the correct resolver group.
• Performing as part of a team in order to meet KPIs, SLAs and goals.


Requirements:

• Some experience in customer support/technical support.
• Experience of Service Desk and Incident and Request Management processes based on best practice approach to IT Service Management.
• Experience of working with and communicating effectively with peers and colleagues at all levels.
• ServiceDesk skills, diagnostic and troubleshooting abilities, and practical problem solving skills.
• Excellent Customer Service, attention to detail, and analytical skills.
• Language skills - (English and Dutch)


Benefits:
• Opportunity for career and personal growth.
• Bright, modern offices in convenient location in Prague.
• Daily use of languages.
• Relocation support for candidates outside of Czech Republic.
• Holiday/sick day allowance.


If you are interested in this opportunity and you believe you can be a right fit for any of these positions, please send us your resume in English.

In case you would like to obtain more information feel free to contact us through LinkedIn: cz.linkedin.com/pub/charlottetaylor.


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