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IT Service Desk Team Leader

Location: IPSWICH, SUFFOLK Salary: 35000.00 - 40000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 5
Posted: 4 months ago Reference: 3190499
IT Service Desk Team Leader, Ipswich- £35k to £40k pa -
SLA, ITIL, Active Directory, SCCML, v3,

Our client, the ‘go-to’ energy company are seeking an IT Service Desk Team Leader to join and lead their team.

This role acts as the focal point for co-ordination and escalation of IT service activities. Strong focus on customer satisfaction and high-quality service delivery of customer-centric services.

You will report to the Head of IT Service & Operations

Position- IT Service Desk Team Leader
Location- Ipswich
Salary- £35k-40k per annum dependant on experience

• Design and implement customer-centric processes, incorporating Group capabilities as appropriate
• Manage, mentor, develop and motivate Service Desk Staff
• Manage the overall IT Service Delivery for Haven Power, ensuring that incidents and requests are dealt with within SLA
• Manage escalations from stakeholders across the business
• Purchase of PC hardware, software and peripherals, in conjunction with Procurement

Key requirements for the IT Service Desk Team Leader
• Knowledge of customer service principles and practices
• Working knowledge of Active Directory, SCCM
• Qualification within the ITIL v3 Foundation framework and best practices
• Strong communication and reporting skills
• Experience in driving the right behaviour from service providers (including third parties)
• Experience in service management managing cross functioning teams
• Ability to manage
• High level of computer literacy and technical ability across the entire IT corporate and operational environments

If you meet the above criteria for the IT Service Desk Team Leader role we would love to hear from you. Upload your CV for immediate consideration and please be assured that your C.V will be treated with the strictest of confidence and not sent anywhere without your consent. For more information please contact Alex Barratt on 01223 463307.

Reed Technology are an equal opportunities employer that are operating as a recruitment agency.

SLA, ITIL, Active Directory, SCCML, v3,


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