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IT Service Desk Analyst

Location: BIRMINGHAM BUSINESS PARK, WEST MIDLANDS Salary: 20000.00 - 23000.00 GBP Per Annum
Sector: Accountancy, Technology Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 5 months ago Reference: 3050008
Service Desk / Helpdesk / 1st Line Support / 2nd Line Support / Incident Diagnosis / SCCM / Active Directory / ITIL / Citrix / Salary up to £23,000 / Birmingham

My Birmingham based client is looking for a Service Desk Analyst to join their team, providing support to national and international customers. Working in a shift environment you will respond to calls & emails - logging incidents accordingly.


• Answer, Action & Monitor service Desk calls/emails, logging incidents, requests and queries
• Log support calls using the client's bespoke software
• Provide remote 1st line support / 2nd line support on business application software
• Ensure all calls are escalated where a suitable resolution can't be found
• Raise awareness of regular repeat incidents and assist with trend analysis



Essential
• Experience using Service Desk Logging Systems
• Advanced MS Office knowledge
• Experience with SCCM remote control / LANDesk
• Understanding of Active Directory
• Remote device support (Blackberry, Apple, Mobile, Citrix)

If you are interested in this position please send your CV to Laura Carroll using the links below.


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