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IT Service Delivery Manager - IT Service Manager

Location: UPMINSTER, ESSEX, UNITED KINGDOM Salary: 40,000-50,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 68
Posted: about 1 month ago Reference: X3-386326

IT Service Delivery Manager sought by a growing business with offices in Essex. You will work alongside the IT Director and be accountable for the delivery of IT services to internal users.

Purpose of the role:
The IT Services Delivery Manager will report directly to Group IT Director and will be responsible for defining and monitoring service provision and reporting where deficiencies exist and recommending where improvements can be made.  The role is expected to catalogue IT service with clear concise definition and ensure that associated costs are recovered for the provision of the service. 

Responsibilities

  • Defining and maintaining IT service definitions
  • Developing an IT services catalogue for service orders
  • Ensuring service costs are recovered through service price
  • Formalising service fulfilment processes
  • Implementing tools to monitor and report on service performance
  • Project managing the development and implementation of new service or service enhancements
  • Engaging with third party providers/suppliers to drive competitive pricing

Essential Skills and Experience

  • Excellent communication skills
  • Previous project management skills and experience
  • Previous experience in measuring and reporting of IT service performance
  • A good understanding of IT service provision and IT service frameworks (e.g. ITIL)
  • Enthusiastic, driven and able to work without supervision
  • Proactive problem-solving capability
  • Flexibility and adaptability
  • Able to work to deadlines and meet targets
  • Team Player
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