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IT Operations and Governance Manager/IT Service Manager

Location: London Salary: 60000.00 - 75000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 2
Posted: 1 day ago Reference: 3084323
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IT Operations and Governance Manager/IT Service Manager

IT Operations and Governance Manager/IT service Manager required by a fast expanding financial services organisation, to join a highly experienced team to become a key member in the management of the IT department
To be successful you will have experience of working in IT in financial services with Practical experience of implementing and managing quality frameworks in IT governance, IT management and continuous improvement e.g. ITIL, COBIT, six sigma

Accountabilities
• Responsible to ensure continual improvement to our clients customer facing services and production services / infrastructure services, i.e. Data Centre, Network Services and End User Computing
• Take the lead for services and processes outlined in the ITIL Service Design, Transition and Operation frameworks
• Owning the road map for IT-Operations and ensure adherence to enterprise standards and policies
• Capacity and availability management for IT-Operations
• Evolve the production monitoring capability and tooling to focus on business value
• Manage and own incidents, defects and problems (including the supporting processes) identified in the production environment and take end-to-end ownership to drive their resolution
• Work within the agreed governance structures to manage and own the release, change and deployment management processes
• Act as the key gate keeper between new and production services, having the ultimate sign-off for all production changes / acceptance and service
• Define and evolve SLAs with the business for critical services, manage to these targets and report performance against these targets. Ensure Operations SLA’s are aligned with our clients .
• Own the Service Strategy, lifecycle and roadmaps to support the business and IT Strategies
• Closely work with Operations team to ensure that sound IT governance practices are implemented.

Due to expansion of the team and business, the company is looking to expand their IT function. This is an excellent opportunity to join an expanding business and a highly experienced team that will offer excellent opportunities to develop and a highly competitive benefits package.



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