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IT Field Engineer

Location: CHELTENHAM, GLOUCESTERSHIRE, UNITED KINGDOM Salary: 23,000-25,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: about 1 month ago Reference: X3-440794

Reed are delighted to working in partnership with a leading Cheltenham based organisation with their search for IT Field Engineer to join their passionate and growing team


Do you have a passion for technology and problem solving? Do you have experience working in a field-based support positon?
If so this could be the perfect opportunity for you…….


The key responsivities with this positon will be:

• Ensure Field Engineer support tickets are updated and completed within SLA
• Perform scheduled contract visits at customer sites and complete relevant documentation
• Attend customer sites and troubleshoot IT issues which cannot be resolved remotely by the Network Operations Centre
• Provide holiday and sickness cover onsite at customer sites when required
• Install and configure new hardware and software at customer sites
• Build excellent relationships with key service stakeholders both internally and externally
• Identify areas to upsell products and services to existing customers
• Cover 1st, 2nd or 3rd Line support teams when required within the Network Operations Cent

The successful candidate will have experience using the following technologies:


• Windows Server (2012, 2012 R2, 2016 & 2019)
• Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
• Veeam Backup & Replication
• Sophos Anti-Virus
• Basic TCP/IP, switching and routing configuration and installation
• Firewall and VPN configuration
• Corporate wireless systems

Company car, mobile and laptop provided - £3,000 - performance related bonus 

If you are interested in this opportunity please apply online or for more information contact me on abi.collins@reed.com

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