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Systems IT Engineer

Location: BRADFORD, WEST YORKSHIRE Salary: 34000.00 - 39000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 3
Posted: 9 months ago Reference: 3095435
Our client is looking for an on-site IT Engineer, based in Braford. The role is largely analysis of data to investigate incidents and defects to administer their resolution.

Key skills:
• Good all round linux knowledge
• Relational Database and excellent SQL skills
• Programming experience desirable but not essential
• Quick learner as there is bespoke software
• Customer facing is a must

Job Role:
Technical account management and support of software and hardware for products installed on the customers premises.

Main Purpose:
Maintenance of software functionality of a warehouse
Resolve issues in software engineering area.
Independent monitoring of the system software and hardware
To identify an resolve critical issues

Technical qualification:
Competent knowledge of software applications
Technical knowledge in Linux operating system, Win XXX
Technical knowledge in Oracle database, PL/SQL, Java
Technical knowledge about hardware-, serve- and workstations- construction
Technical knowledge in network technologies
Several years’ experience in commissioning
Capacity for teamwork, to work independently
Basic knowledge in programmer languages

On-site technician to cover support engineering tasks during production time means:
• Single point of contact for the customer in any software related warehouse issues and questions
• Attendance and assistance of the monthly service calls/meetings
• Improvement of hotline solution process during on-site intervention and assistance
• Assistance of the customer in software change process (test of changes, administering the system)
• Local supervision of the system

Benefits of an on-site support
• Technician with deep understanding (know how) of the system
• Readily available during his working hours, without delay
• Faster response to incidents and problems
• Quick response to questions from the workforce
• On-site training of the workforce, cost and time savings
• In-depth analysis of problems on site is possible
• Speed up of communication with higher support levels due to knowledge of KSI internal workflow and good pre-analysis
• On Site Release Management in close consultation with customer

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