Reed Accountancy recruiting for a permanent Invoice clerk for a successful business in the Birmingham Business Park.
You will manage high-value customer accounts, developing relationships and demonstrating a thorough understanding of the business and our portfolio of products. You will actively develop and build relationships with customers and colleagues to achieve companies overall key performance targets. As a key point of contact for Fleet and HR Managers you will interpret/prioritise their needs and use your initiative to handle their requests, manage client accounts and consult with internal departments to resolve problems. You will analyse and interpret data with appropriate formatting, presentation, drawing of conclusions and making recommendations.
Validation of invoices received from suppliers for your clients. Raise queries internally or externally and any savings received are recorded in the system.
Send the accounting files and reports to the client fleet contact on time and in the correct format
Demonstrate an understanding of the content of all reports produced within IVT and ensure these are sent on time
Undertake and manage ad-hoc projects as directed by Team Leader and work closely with all business stakeholders.
Work closely with Implementation and Account Managers to minimise manual process workarounds, ensuring accounts are professionally managed and client’s needs are fully understood and documented and SLA’s/KPI’s are continually met. Seek to maximise profitability and secure customer retention.
Create and sustain mutually beneficial relationships with both internal and external customers and suppliers, managing those relationships in a way which enables the company to retain business and gain maximum value.
To understand and interpret all aspects of a customers service provision including the SLA’s, any non standard processes and KPIs and support the internal staff in this area.
To maximise retention and exceed the expectations of internal and external customers through the quality of customer service. Ensure that any customer enquiries or issues are handled efficiently and effectively.
Flexible in your approach, you will be able to manage other customers’ accounts during peak periods. Also able to coach others to ensure your own accounts are covered during your absence.
Efficiently resolve multiple enquiries or complaints via telephone/email/fax/web, prioritising workload, developing strong cross functional relationships and using influencing skills to gain colleague’s assistance.
To comply with regulatory and legislative requirements
The hours will be 9:00am to 5:30pm Monday to Friday and there is free parking on site for staff. 25 days holiday plus bank holidays and working with a stable and friendly team.