Imperial College Healthcare NHS Trust
We are absolutely committed to ensuring that our patients have the best possible experience within our hospitals. We are looking for people who are committed to delivering excellent patient care, whatever their role, and who take pride in what they do. We place a high value on treating all patients, customers and colleagues with respect and dignity, and seek people who strive for excellence and innovation in all that they do.
We value all of our staff and aim to provide rewarding careers and benefits, fulfilling work environments and exciting opportunities
AIM OF THE ROLE:
The Investigation Support Officer provides a first class investigatory service across the Trust, conducting investigations as directed by the Investigation Manager, framing terms of reference and engaging with divisional management teams. To work to agreed deadlines ensuring that Trust policy is adhered to. To be flexible in planning and managing workloads to ensure all investigations are completed in a timely manner ensuring that they are comprehensive and accurate. The Investigation Support Officer is a member of the Safety and Effectiveness Team, and plays a key role in supporting the review and development of policies, procedures, tools, training and quality improvement systems.
MAIN TASKS AND RESPONSIBILITIES:
Lead on complex safety and mortality investigations in line with Trust policies, good practice, regulation, legislation and Trust-wide standards.
This role will require the post holder to receive and process highly complex and contentious information regarding the care of patients.
The post holder will be required, on a daily basis, to liaise with clinicans as well as patients, their families and the bereaved in order to understand the facts and perceptions associated with episodes of clinical care. This will require excellent listening skills, as well as empathetic verbal and written communication.
The post holder will be responsible for supporting the presentation of complex investigations to a panel of senior clinical staff and managers at the end of the investigation.
Interpret and be guided by key Trust policies, clinical guidelines, and best practice when conducting investigations.
Project manage safety and mortality related investigations to ensure that they are completed to a high standard and within appropriate timescales. This includes scheduling of meetings, attending hearings, preparing case papers, providing advice on cases and procedures where appropriate, and taking minutes of meetings if required.
Produce high-quality written reports for all investigations, distilling complex clinical information and data in to a comprehensive and succinct investigation report.
Ensure that allocated investigations are undertaken in sufficient depth to elicit and obtain the necessary information for the Trust to identify and learn from the root cause of any safety incident, and to identify any learning from mortality reviews.
To assist the Investigation Manager with more complex investigations as required