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International Customer Service Co-ordinator

Location: NEWBURY, BERKSHIRE Salary: 18000.00 - 24000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 12 months ago Reference: 3113818
I am currently seeking a talented Service Co-ordinator to join a fast growing team in Newbury. As the successful candidate, you will be part of the International Services Delivery team responsible for scheduling and co-ordinating field engineers and responding to customer queries in a professional and organised manner.

This ideally would suit someone who has an a real interest in the IT sector or who has previously come from a junior helpdesk position. 

This is a full time permanent position based close to the Newbury town centre. This is a fantastic opportunity to join a global organisation in an exciting period of growth and develop a rewarding career.

Key duties

 Arrange, plan and co-ordinate field engineer activities globally providing front line customer contact and efficient management of our call outs and maintenance scheduling. Promoting a high level of customer service and commercial awareness at all times you will be working with large corporate clients and international partner engineering teams

Other Responsibilities

• Receiving and logging calls daily from our global customers via email and telephone onto our ticketing portal, responding in a professional and timely manner.

• Scheduling engineering visits on SLA driven maintenance events and organising professional service visits with our partner tech teams.

• Managing and updating service tickets real time and providing general support and assistance to international engineers.

• Completion of service related admin, raising work orders and updating systems ensuring high levels of accuracy and information updates to all parties.

• Ensure highest level standard of work is achieved and provide proactive management and timely closeout information.

• Provide further cover for service administration tasks and reporting as required.

• Participate in the out of hours on call rota currently 1:5 week ratio.

To be considered for this position you will need to possess some of the following attributes:

• Ability to communicate effectively and confidently with customers, engineering and partner teams plus internal staff.
• Ability to pro-actively manage customer expectations and work to deadlines.
• Excellent organisation and administration skills with keen attention to detail and accuracy.
• Ability to prioritise workload in a fast pace helpdesk environment.
• Good level of business communication skills with IT skills that include MS office and Excel.
• A team player with genuine interest in IT related industry with demonstrated customer service experience preferred.

If you are interested then please email me with your CV to or APPLY now.

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