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Insurance Officer

Location: NORWICH, NORFOLK Salary: 12.67 - 12.67 GBP Per Hour
Sector: Insurance Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3101001

Our client is a prestigious Housing Association based on Norwich.

Due to expansion they require an Insurance Officer to join their team. The Insurance Officer will undertake the claims management process, minimising claims exposure, advising the business on claims liability, ensuring that at all times the organisation adheres to all legal obligations. the role is an ongoing temporary role and may last up to 4 months, possibly longer.

Principal Accountabilities:
Perform all tasks on a timely and accurate basis and in line with the agreed service level agreement. Escalate to the Senior Insurance Officer where these may not be met in order that they can implement contingency plans where appropriate to maximise service delivery and maintain standards.

Demonstrate an acute attention to detail and investigatory nature towards all claims processing, reconciliation and reporting duties. Ensuring data is reviewed and discrepancies rectified on a timely basis.

Take a proactive approach to all duties undertaken ensuring that any concerns raised from internal or external sources are satisfactorily resolved as quickly and efficiently as possible.
Represent the team in a positive manner ensuring information is shared appropriately. Provide relevant training and guidance to enable stakeholders to meet the requirements of the Insurance Team.

Actively contribute to the development of the Insurance function by highlighting areas for improvement and by the continuous improvement of self.

Ensure all processes and polices are followed correctly, ensure any changes in legislation are captured and highlight areas where these are being neglected or circumnavigated.
Work as part of a dedicated team and demonstrate a unified approach to delivering exceptional customer service.

Proactively engage in open communication with your line manager allowing effective review meetings, team meetings and development activities.

Identify trends, hot spots or problem areas for further analysis and intervention.
Assist to deliver a programme of risk management activity to improve the Groups resilience to insurable risks.

Assist to deliver first class training materials, advice, guidance and campaigns to raise awareness of and improve compliance with insurance policy and procedures with an aim to improving claim experience and a future reduction in insurance costs.

Provide advice on the Group insurance cover and assist with the renewal.

Perform any other duties as may be reasonably requested by your line manager.

The ideal candidate will have:
A demonstrable commitment to achieving customer service excellence, together with strong communication skills (both verbal and written)
GCSE’s in Maths and English at grade C or above (or equivalent)
Experience in a high volume transactional environment
Acute attention to detail and strong investigatory skills
Excellent organisation and time management skills
Excellent IT skills specifically Microsoft Word, Excel, Outlook and Insurance databases

Please apply online or call Maxine or Andrea on 01603 616190 or email


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