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Insurance Complaints Handler

Location: BRISTOL, AVON Salary: 20000.00 - 26500.00 GBP Per Annum
Sector: Insurance Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 9 months ago Reference: 3082274
Superb opening for a Complaints Handler to join a well respected niche market insurer.

Working alongside the Claims Team, you will handle all escalated customer complaints. You will investigate and validate complaints, liaise with all parties connected with the complaint and ensure that complaints are handled and resolved in line with the Companies FSA commitments and customer service standards. You will also identify training requirements and improvements that could be made to the claims process. You can expect to work in a friendly, supportive and professional environment and be given to opportunity to develop your career and attain professional qualifications.

Suitable candidates should have relevant claims and complaints handling experience, ideally had some exposure to personal injury claims and worked in line with FCA/FSA standards.

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