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Infrastructure Technician

Location: NORWICH, NORFOLK Salary: 13.59 - 13.59 GBP Per Hour
Sector: Technology Job Type: Contract
Shift Type: N/A Applications: N/A
Posted: 3 days ago Reference: 3106386
Responsible for providing support for the  ICT infrastructure including server, network and datacentre technologies.

Responsible for taking a lead specialist role in one or more of the following areas of infrastructure technology as agreed with the Infrastructure Team Leader:

- Windows Server
- Client Security/Management
- Email/Messaging
- Networking
- Datacentre
- Databases

Responsible for incident and problem resolution of infrastructure faults within target SLA timescales diagnosing and providing proposals for solutions including managing further internal or external third party support as required.

To keep accurate and detailed records of all work undertaken within the Service Desk system by updating incident and problem records.

To maintain the accuracy of the ICT asset management records detailing any changes to infrastructure assets within the Service Desk System.

Responsible for completing a series of daily, weekly and monthly infrastructure health checks to proactively identify and resolve any potential issues.

To ensure that all documentation is accurate, up to date and accessible to both members of the infrastructure team and wider where appropriate in line with policies.

To undertake project work on technical implementations of new technologies and work with Project Managers to ensure that the progress of tasks is clearly communicated to relevant stakeholders.

To provide assistance and guidance on technical matters relating to infrastructure technologies to other ICT staff.

To contribute to reports on the availability and capacity of the infrastructure as required by the Infrastructure Team Leader.

To identify and suggest any opportunities for service improvements to the Infrastructure Team Leader.

To form part of an on-call service ensuring that the ICT infrastructure is available

Please apply online or email your CV to Richard.Carroll@Reedglobal.com

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