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Income Recovery Officer

Location: BEXLEYHEATH, KENT Salary: 10.61 - 11.71 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 9 months ago Reference: 3111578
Bexleyheath, Kent
Temporary – Initially 6 months
Full time – Monday – Friday 9-5
£10.60 per hour

About the job:
To monitor arrears of temporary accommodation charges and to take timely and effective action to minimise the amount of both current and former arrears owing.

Main accountabilities:
• To ensure that a rent account is set up for every household in temporary accommodation.
• To work closely with the Council’s HB contractor to check that housing benefit payments have been made where appropriate and to resolve any queries in order to maximise income for the Council.
• Where arrears have accrued take prompt action to minimise the debt to the Council by contacting the debtor to request payment.
• Where households have left their accommodation owing rent take necessary action to trace the whereabouts of the household.
• To keep up to date with any changes in Housing Benefit regulations which may affect households in temporary accommodation
• To notify occupants of any changes in the amount of rent due from them to help reduce arrears accruing.
• To negotiate repayment plans with households in arrears which may involve interviewing households at the Civic Offices or visiting them in their temporary accommodation.

About you:
• Educated to GCSE standard
• Fluency in spoken and written English
• Knowledge of Welfare and housing benefit
• Knowledge of housing and homelessness legislation
• Good communicator of good and bad news
• Strong ICT expertise across a broad range of packages
• Plan and prioritise workload

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