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Inbound Customer Service

Location: GREATER MANCHESTER, LANCASHIRE Salary: 8.00 - 8.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 15 days ago Reference: 3108117
Customer Service role based in Central Manchester

£8 per hour
Shifts patterns 8am and 9pm Monday to Saturday and 9am—6pm on Sundays.
Commutable by public transport
Ongoing tempoary role between 1 and 2 months with the possibilty of going permanent 
Weekly pay 
2 intakes of 16th October and 30th October

Role:

 Achieving desired customer resolution by ensuring a satisfactory response to in-bound/outbound customer interaction.
 To provide a right first time level of service taking ownership of customer queries, en-suring customer expectations are met.
 Respond to customer complaints regarding remediation and see them through to reso-lution/ appropriate escalation of unresolved complaints.
 Update the CRM system with changes and status of each Customer query/resolution.
 To interface with respective work centre for resolution of complaints.
 Be adequately trained and updated on any changes that take place from time to time.
 Managing service delivery to customers to ensure high customer satisfaction levels
 To deliver against the key business objectives, the business service level agreements and individuals key performance indicators.
 Comply with client security policy and IT code of conduct in accordance with both Aegis and client standards.
 Update Company IT systems in a timely and accurate manner to ensure a true reflec-tion of calls has occurred.
 Quality check account changes to ensure customer details are present and correct.
 Be able to demonstrate an ability to work within a pressured environment, meeting both internal and external service level agreements.
 Ad hoc ‘Customer Service’ duties, as and when required.


Eligibility Criteria:

Confident with the use of IT and phones
Ideally 6- 12 months experience in a Customer Service Role
5 years of referencing with no gaps of 3 months or more that aren’t documented.
A Disclosure Scotland and credit checks in place 

If you are interested in this role please email your CV to emily.watts@reedglobal.com or call 0161 817 3900



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