|Location: GREATER MANCHESTER, LANCASHIRE||Salary: 8.00 - 8.00 GBP Per Hour|
|Sector: Business Support||Job Type: Temporary|
|Shift Type: N/A||Applications: N/A|
|Posted: 5 months ago||Reference: 3108117|
£8 per hour
Shifts patterns 8am and 9pm Monday to Saturday and 9am—6pm on Sundays.
Commutable by public transport
Ongoing tempoary role between 1 and 2 months with the possibilty of going permanent
2 intakes of 16th October and 30th October
Achieving desired customer resolution by ensuring a satisfactory response to in-bound/outbound customer interaction.
To provide a right first time level of service taking ownership of customer queries, en-suring customer expectations are met.
Respond to customer complaints regarding remediation and see them through to reso-lution/ appropriate escalation of unresolved complaints.
Update the CRM system with changes and status of each Customer query/resolution.
To interface with respective work centre for resolution of complaints.
Be adequately trained and updated on any changes that take place from time to time.
Managing service delivery to customers to ensure high customer satisfaction levels
To deliver against the key business objectives, the business service level agreements and individuals key performance indicators.
Comply with client security policy and IT code of conduct in accordance with both Aegis and client standards.
Update Company IT systems in a timely and accurate manner to ensure a true reflec-tion of calls has occurred.
Quality check account changes to ensure customer details are present and correct.
Be able to demonstrate an ability to work within a pressured environment, meeting both internal and external service level agreements.
Ad hoc ‘Customer Service’ duties, as and when required.
Confident with the use of IT and phones
Ideally 6- 12 months experience in a Customer Service Role
5 years of referencing with no gaps of 3 months or more that aren’t documented.
A Disclosure Scotland and credit checks in place
If you are interested in this role please email your CV to email@example.com or call 0161 817 3900
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