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Import Operator

Location: FELIXSTOWE, SUFFOLK Salary: 25000.00 - 30000.00 GBP Per Annum
Sector: Procurement & Supply Chain Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 7 months ago Reference: 3321941
Reed Business Support are currently seeking an experienced Customer Service Agent with Import and customs clearance experience to work for our client who is an international Logisitcs company.

• Manages all bookings from start to finish for allocated customers
• Develops relationship with allocated customers
• Accepts all orders (from customer or overseas office) and assumes full responsibility for their
successful completion, including origin management, customs clearance and delivery.
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
• Processes UK Customs Clearance
• Manages any other DGF site involved in a shipment
• Develops processes and tools to support customer interface and communications
• Takes and handles customer inquiries
• Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
• Ensures correct charges are highlighted / passed for billing
• Has full responsibility for correct P/L per file handled.

Key Skills
• Strong background in Ocean Freight Forwarding
• Full UK Customs Clearance ability / experience
• Good Administrative skills
• Good MS Excel skills
• Familiarity with Ocean Freight process
• Results driven and good attention to detail
• Good written and spoken English
• Good interpersonal skills
• Ability to build relationships with customers
• Able to prioritise and perform under pressure, and work using own initiative.

If you match the above skill set and are looking for work please apply or send your CV to

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