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ICT Technician/Engineer

Location: CIRENCESTER, GLOUCESTERSHIRE Salary: 22000.00 - 26000.00 GBP Per Annum, inc benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 6 months ago Reference: 3077708
My client is currently looking for an ICT Engineer/2nd Line support Technician to join their growing team. This is a fantastic opportunity for those who are looking to take the next step in their career.

Are you customer focused?
Have you had experience supporting end-users?
Have you had experience supporting server, network and applications?

Purpose of the role:
Provide support and maintenance across the server, network and application estate used throughout the organisations concept group. You will be working with a proactive, talented team who are forward thinking and passionate about their work.

Key Responsibilities:-
• Provide onsite desktop support of workstations, computers and printers etc.
• Configuration management of software, services and applications to specifications.
• Troubleshoot and maintain local networks to optimize performance and availability.
• Ensure security and privacy of networks and computer systems according to best practice.
• Schedule and undertake upgrades and maintenance ensuring minimal disruption to others.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
• Ensure tickets are updated and resolved in a timely fashion, ensuring the highest level of communication and attention towards the customers.
• Support desktop operating systems running Windows 7, 8 and 10 with Office 2013/16
• Administration of Office 365, Active Directory, Sophos Cloud and Backup Exec.
• Take part in the out of hours on call rota

Knowledge required:-
• Proven experience working within technical support.
• Exceptional customer service skills.
• Excellent diagnostic and problem-solving skills
• In depth understanding of diverse computer systems and networks.
• Windows server administration
• Understanding of TCP/IP, DNS, DHCP
• Active Directory Administration
• Office 365/Exchange
• Good knowledge of cyber security and data protection principles
• Experience of supporting bespoke software solutions is desirable.

The successful candidate must have working knowledge of computer software and hardware and a variety of internet applications, networks and Windows operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

If you have the experience and knowledge required for this role and are looking to join a fantastic company with excellent benefits, I am keen to hear from you. Please send me your updated CV as soon as possible and I will aim to call you back within the first 24 hours.

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