To deliver high quality provision of ICT customer support and service through repair and maintenance of ICT equipment, ensuring service delivery is aligned to operational and customer needs.
£9.91p/h plus additional allowance for weekends
ITIL Foundation Certificate or willingness to work towards
Experience of current IT infrastructure, applications and systems
Knowledge of the diagnosis and repair of faults across a range of ICT equipment and systems
Ability to engage with a wide range of stakeholders, internally and externally
Experience of producing and implementing technical procedures and associated supporting documentation
Investigating problems, developing solutions and taking appropriate timely action to resolve them
A flexible approach to working hours and practices
The ability to travel on Constabulary business, as required
Desirable Skills, experience or qualifications:
HNC/ equivalent qualification or willingness to work towards
Key result area.
To be responsible for the maintenance, fault diagnosis, repairs and upgrades of ICT equipment and services across the Constabulary.
To provide advice and support to customers, stakeholders and ICT staff in order to maximise system performance.
To adhere to systems of internal control operating within Client Support, ensuring compliance with Constabulary policies and ICT National Standards.
To ensure that systems, installations and projects are recorded and mapped appropriately.
To ensure the security of data and services against loss and inappropriate access, in consultation with the Technical Architect.
To liaise and consult with other areas/teams across ICT when investigating problems and developing solutions, in order to minimise disruption to users and the force.
To deliver high quality provision of support services to internal and external service users, ensuring Service Level Agreements are adhered to at all times