One of the largest local authority based in London are looking for a Housing Repairs Coordinator on an initial 3 months contract with possibility of further extensions. It is a full-time role Monday to Friday, 35 hours a week.
What the role entails:
The role requires knowledge and understanding of current issues relating to social housing and social housing repairs. To diagnose repairs accurately, raise orders on IT systems to contractors and book appointments.
Experience of working in a contact centre answering high volume of calls to ensure targets are met.
Experience of dealing with phone enquiries in a professional, polite, sensitive, efficient and timely manner, to a high standard of customer care using the appropriate greeting, including name, adapting methods of communication to meet the needs of the customer and ensuring that a positive image.
Excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
Experience of accurately processing service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act.
To work pro-actively with team members to improve customer service delivery and to conduct outbound calls as required.
If you have the required experience and skill set apply now for immediate consideration.