We have a fantastic opportunity available for a Housing Register Assistant, working at a Leading Local Authority in Greater Manchester. This is a temporary full-time role, initially for 2 - 3 months.
Your role will be to provide advice and assistance to vulnerable applicants and tenants in relation to their housing application. You will also work as part of a team to carry out administrative functions in connection with the re-housing of applicants including processing housing register applications and collating statistical information.
Deal Effectively and efficiently with all customer enquiries, including those received by telephone, letter and email.
Input and check customer details directly onto the Housing Management Information System, and other bespoke systems carrying out the necessary procedural checks.
Signpost customers to appropriate service providers, for additional information or advice.
Liaise with other relevant teams regarding customers and to ensure all property details are up to date.
Carry out administrative functions in connection with the re-housing of applicants including processing housing register applicants, applications for additional priority on medical/welfare grounds and mutual exchange applications.
Provide advice and support for people who need help with allocations, including updating customers details on the Home finder scheme.
Advertise available properties and liaise with registered providers, regarding and nominations.
Regularly monitor and evaluate the processes through updating and maintaining accurate records and electronic filing systems.
Provide up to date and relevant advice to all clients on housing related matters.
- Previous Housing Register Assistant experience
- Knowledge of Housing legislations
- Strong Admin and IT Skills
- Excellent people skills, being able to talk to families, carers, colleagues and other senior professionals
- Reed Reward Benefits and Discounts
- Flexible Payment Options i.e. PAYE / Umbrella and Ltd option
- Weekly Pay, with Online Timesheet system