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Hotel Receptionist

Location: Enniskillen Salary: Salary Negotiable
Sector: Hospitality & Leisure Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3113308
On behalf of our Co. Fermanagh based client we are currectly seeking an experienced hotel receptionist.

The key activities of this role will be:
Maintaining a safe and secure work environment by maintaining personal hygiene, following procedures designed to protect customers visitors and staff and by identifying potential security risks and securing all customer and staff areas as well as storage and security facilities.

Maintain and deal with payments by ensuring sufficient cash and stationery is available, make contents of the POS available for collection, enter relevant data at the POS, inform customers of payment amount, acknowledge receipt and place payment in a secure location.

Develop effective working relationships by working effectively with other members of staff, pass on information accurately and resolve difficulties with colleagues; deal with visitors including greeting, providing information and escorting to their destination.
Display customer care skills by using contact with customers, both internal and external positively, communicate with customers and pass on correct information and by be aware of your organisation’s complaints procedure.

Deal with bookings by handling booking enquiries and taking bookings for customers, make amendments to bookings and keep records up to date.

Deal with communications and book external services by answering telephone calls, recording and passing on information, making telephone calls and leaving messages, also by collecting, sorting and distributing mail and booking external services such as transport.

Deal with arrivals of customers including those who do not have advance bookings, check registration documents and promote the products and services of the hotel; deal with customers with advance bookings, retrieve details from the booking system and disseminate information about the customers to the relevant departments within the organisation.
Prepare customer accounts and deal with departures by entering changes and adjustments to the account; identify accounts at the credit limit; deal with departing customers by completing the relevant documentation, collect keys and record customer comments.

Be aware of hotel policy & procedure regarding the exchange foreign cash and travellers cheques, include acknowledgement of receipt of cash, complete relevant documentation and calculate exchange rates, also exchange, validate and check travellers cheques.

Be knowledgeable of Data protection and support hotel policy & procedure.

Maintain a computer system by entering data and text and necessary reference codes; retrieve data from the system, print, collate and distribute documents as necessary.
Store, retrieve and supply information, store in the required form - alphabetical or numerical; supply information in an appropriate form, ensure confidentiality at all times.

Qualifications and attainments:
Essential skills in English language and Maths.
Computer Literacy
Communication skills
Customer care skills

Relevant Experience:
Office duties
“Face to face” experience of meeting and dealing with customers.
Local Knowledge

Skills and competencies:
Give customers a positive impression of yourself and our company.
Polite and helpful
Maintain a safe, hygienic and secure working environment.
Work effectively as part of a team.
Provide tourism information.
Working knowledge of the departments of a hotel.

It is a requirement of this post to work weekends and evening as per the roster.
Uniform provided
Meal provided when on duty.

Desirable but not essential:

Level 1 Certificate in General Hospitality
L2 Health & Safety at Work
Fire Safety & Prevention.
L2 award in the Principles of Customer Service in HLTT.
L3 Business Administration
Level 2 NVQ Diploma in Front of House Reception
Level 2 Apprenticeship in Hospitality & Catering (Front of House Reception)

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