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Helpdesk Administrator

Location: CROYDON, SURREY, UNITED KINGDOM Salary: 18,000-21,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: 7
Posted: 3 months ago Reference: X3-429992

My client a market leading Financial organisation based in Croydon, are looking for a Helpdesk Representative to provide support and response for clients, accountants, employers and employees. The role is key to the delivery of a telephony and online based help and support service to client's. 

The role is dynamic in that your day can contain a variety of different tasks ranging from inbound and outbound calls, email support and providing immediate support by fulfilling various tasks identified by the Management Team.  

The role is initially a 6 month fixed term contract. 

Key Responsibilities

  • Provide guidance and information to help employers and advisors looking help help, clarification and information on solutions for their clients.
  • Provide telephone and email based support to employees of clients who have appointed the company to deliver services to their staff.
  • Be able to guide payroll administrators/accounts through specific processes and resolve troubleshooting.
  • Resolve queries and concerns expressed by employees, employers. 
  • Be compliance with all activities in accordance with regulations and standards of the business.
  • Meet continuing professional development.

Experience and Skills required

  • Excellent Helpdesk skills - including questioning, probing, listening, empathy.
  • A passion for speaking to customers and answering queries. 
  • Professional manner with a fantastic work ethic with the confidence and personal skills to work with a range of clients and colleagues.
  • Being a clear and articulate communicator. 
  • Highly organised, demonstrating the ability to multi-task and prioritise your workload.
  • Confident user of MS Office Suite (Excel, Outlook, Word)
  • Experience working in a helpdesk environment, ideally within Financial Services. 
  • Pensions, Payroll software or Pensions with Payroll experience would be beneficial. 


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