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Help Desk Call Handler

Location: GATESHEAD, TYNE AND WEAR Salary: 17000 - 18000 GBP Per Annum
Sector: Technology Job Type: Contract
Shift Type: N/A Applications: 1
Posted: 3 months ago Reference: 3078017

Would you like to work for a reputable software company, that has been well established built on reputation and expanding?

This role is a great opportunity for anyone with a keen interest in soft wear and IT, the offer excellent perks of the role and this is normal office working hours.







The role:


Taking incoming support calls and logging them on our in house support system.
Updating the customer with the call progress and ultimately call outcome.
Calling the customer for additional information if needed.
Liaising between the support team and the customer.
There is the potential for developing an online training program.




About you:

Excellent communication skills
Microsoft Office knowledge
PC skills, e.g. installing software
Customer service experience would be advantageous

Our client is looking to offer the right candidate a salary increase after probation is passed and based on performance, you do not need to drive for the role (preferred) as this is easy accessible by public transport.

If you are interested please submit your CV and Claire Griffiths will be in touch, interviews are taking place next week.


 

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