The Head of ITSM will be responsible for the in life support and running of the clients platform deployed globally in the UK and ASIA, with future deployments being considered.
As the Head of ITSM you will be instrumental in the implementation of a world class and robust service operating model.
- Solid experience in a Senior IT Service Management role or Senior IT Service Delivery Management role
- Experience of supporting in a Senior IT role a large scale enterprise SaaS product
- Excellent appreciation of customer service and strategies
- Strong knowledge of technology infrastructure and services
- Responsible for delivering reliable and secure software platform (including service desk, security, infrastructure and DevOps)
- Responsible for customer service quality, principally delivered through the commercial functions in each region, with the commercial functions as major stakeholders
- Experience managing platforms in an AWS environment
- Improving customer service satisfaction through a continuous service improvement process