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Head of IT Operations

Location: Darlington Salary: 700.00 - 700.00 GBP Per Day
Sector: Technology Job Type: Temporary
Shift Type: N/A Applications: 1
Posted: 12 months ago Reference: 3065430
REED Technology Leadership Practice are working with a National Organisation for a Head of IT Operations.

The purpose of this role is to provide overall responsibility and coordination for the delivery, management and improvement of IT services to support the on-boarding of the new BANCS pensions administration system and transition of activities from our primary supplier to the end-user needs, using a set of well-defined best practices based on ITIL.

Responsible for leading the development, implementation, sustainment, and continuous improvement of IT service management processes; as well as establishing, measuring and reporting on Key Performance Indicators (KPIs) related to services, processes, operations, and delivery.

The roles requires you to develop and maintain an appropriate IT strategy and approach you will also lead the services capability with specific accountability for 4 key areas:
· Infrastructure
· Service Desk
· Project Delivery & Development
· Technical Architecture

You will show strong evidence of related and progressive experience, (over a number of years) combining IT delivery, solutions implementation, project management, operations management, team leadership. In addition, we would expect to see significant experience in delivering IT Service Management and process improvement through a structured approach, in a corporate environment.

The Head of IT Operations will cover the following tasks:
• Aligning planning processes and IT with strategic goals.
• Promoting shared applications and infrastructure to reduce costs.
• Managing risks related to IT and information assets.
• Building employee skills and knowledge in some areas.
• Teaming up with business analysts to ensure strategies related to IT fits with requirements.

The ideal candidate has extensive IT and business experience and is able to commit to an immediate start, interim-contract, with a view to this being extended over 12 months.

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