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Head of Functional Delivery

Location: BUDAPEST Salary: Salary Negotiable
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 5 months ago Reference: 3043804
Our client, a Swiss-based company with a significant global presence, is currently looking for a Head of Functional Delivery, Global HR to join their dynamic team in Budapest.

Why it is a good opportunity for you:
• A fast-growing international business environment
• Being part of a young and enthusiastic team
• Development opportunities and possibility to grow within the company
• A pleasant and modern working environment
• A competitive remuneration package
• New professional challenge
• Swiss company
• Committee for those employees who would like to participate in projects
• Travelling opportunities

What you will be doing:
• Translate Business and HR strategy into the key delivery objectives across the GBS HR Solutions foot-print
• Institutionalize and monitor the implementation of the HR policies and processes
• Oversee the creation, maintenance and implementation of Standard Operating Procedures, required supporting documentation / internal governance and Service Level agreements for GBS HR Solutions
• Oversee project management and execution of continuous improvements and initiatives across GBS HR Solutions, ensuring that HR systems and processes are built and sustained across all geographies in a way which enables the markets and in-line with corporate aims
• Set performance standards for direct reports and assess via an agreed scorecard and in consultation with applicable Corporate CoEs
• Drive optimal use of capacity within and across teams via effective resource management and use of technology to optimise delivery
• Host / manage appropriate governance forums functional to ensure qualitative and quantitative inputs on overall service levels are assessed, integrated and acknowledged
• Monitor and control process to ensure HR data integrity and adherence to government regulations
• Collaborate across functional delivery leads to ensure HR solutions enables broader GBS aims and aligns with cross-functional aspirations
• Oversee management of vendor relations and service delivery through defined service level agreements and key performance indicators
• Provide direction, knowledge and tools to Global Solution Experts to enable the identification of opportunities for automation, robotics, AI, cognitive computing etc.
• Ensure the GBS HR Solutions team understands the latest HR policies and processes and its alignment with the organizational strategic direction and has the necessary training to execute them
• Enable collaboration among various HR teams for knowledge sharing, including across the Retained function
• Ensure that necessary training and development, mentoring and coaching initiatives are taking place in the department
• Institutionalize tracking of relevant HR metrics to identify issues/ opportunities and drive changes which will improve efficacy of the HR processes and systems and translate into better business results

Requirements that make you the best candidate:
• University degree in Human Resources or related field
• Fluent in English
• 10 to 15 years of relevant experience, 7+ years experience in team-leading role, Experience in shared services environment and/or HR Operations
• Good knowledge of MS office, experience with large ERP system(s) and/or cloud-based HR solutions
• Knowledge of core components of HR operations within GBS e.g., Tier 1, Tier 2, Tier 3
• Knows the business and has experience in the firm/ industry for at least 5 years


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