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Graduate Case Handler

Location: NARBOROUGH, LEICESTERSHIRE Salary: 110.00 - 130.00 GBP Per Day
Sector: Banking Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: 5 months ago Reference: 3055613
For over a century we have been providing banking facilities to personal and corporate customers. We now have over 190000 employees around the world, each of whom share our culture and are committed to making us a bank that is Simple, Personal and Fair. As a Graduate Case Handler you will play a pivotal role in demonstrating this culture to customers, both past and present that feel they have been incorrectly charged payment protection insurance.

Our Graduate Case Handlers investigate PPI complaints received from our customers building a full and accurate customer profile. With strong IT skills and having completed our world class training they have confidence navigating through both current and legacy systems to help them formulate a decision that is both simple & fair, communicating these outcomes in writing.

Recognising the skills graduates have, we offer full training and ongoing supportallowing applicants with strong written communication skills to enter this exciting sector without any previous experience.

If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.

Pay & Benefits: £110 per day raising to £130 per day following completion of accreditation and assessment + productivity incentives

Other benefits include; Full paid training, PPI accreditation & ongoing development and support

Hours of work: Full time Monday - Friday

Start Date: 21st August 2017

As a Case Handler you will ideally be:
• A champion of customer services and a true advocate for customers
• Able to follow a common sense approach when resolving complaints and share best practice with our people
• Capable of adhering to regulatory and legislative guidelines whilst embracing our complaint handling principles
• Communicating the outcome of a complaint via a letter, ensuring that all of the detail is simple, personal and fair
• Able to maintain a high level of productivity

As a Case Handler your minimum skills and experience will be:
• A Graduate with a minimum of a 2.2
• Excellent communication skills in a written and spoken capacity
• Competent in the use of Microsoft Office

If you share our passion for service and quality and want to play a role in shaping one of the world’s largest banks, apply today and work for the bank that is here to help you prosper.

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