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GLOBAL HR SERVICES LEAD

Location: BUDAPEST Salary: Salary Negotiable
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 24 days ago Reference: 3043812

Our client, a Swiss-based company with a significant global presence, is currently looking for a Global HR Services Lead to join their dynamic team in Budapest.


Why it is a good opportunity for you:
• A fast-growing international business environment
• Being part of a young and enthusiastic team
• Development opportunities and possibility to grow within the company
• A pleasant and modern working environment
• A competitive remuneration package
• New professional challenge
• Swiss company
• Committee for those employees who would like to participate in projects
• Travelling opportunities

What you will be doing:

• Define the overall global HR Service framework to ensure E2E delivery of all in-scope HR Solutions / Services, including governance, hand-offs and integration with Retained HR Sit-on and manage applicable operational governance forums (Global / Regional) on behalf of the Head of Functional Delivery, Global HR
• Drive operational performance and service excellence within the HR Services team and ensure adherence to SOPs, standards, documentation, compliance and pre-defined governance
• Virtually line-manage and oversee integration of satellite HR Solutions Hubs
• Drive optimal use of capacity within and across teams via effective resource management and use of technology to optimise delivery
• Oversee management of vendor relations and service delivery through defined service level agreements and key performance indicators
• Responsible for the accuracy of all documentation used across the HR Solutions network, including call-centre scripts, FAQs, Work Instructions and Service Level Agreements
• Ensure procedural and policy knowledge base including 3rd party hand-offs is defined and maintained
• Enable collaboration among various HR teams for knowledge sharing as well as to deliver an integrated employee experience
• Ensure end-to-end process/solution adherence to implemented global
• Define process KPI targets, analyse, and review the performance
• Own the relevant process documentation and ensure it is up-to-date and shared within knowledge management
• Ensure procedural and policy knowledge base including 3rd party hand-offs is defined and maintained
• Ensure the assigned team understands the latest HR policies and processes relevant to learning and its alignment with the organizational strategic direction and has the necessary training to execute them
• Enable collaboration among various HR teams for knowledge sharing as well as to deliver an integrated employee experience
• Take active part in employee selection, career and skills development, succession planning, and training
• Ensure that necessary training and development, mentoring and coaching initiatives are taking place in the department
• Monitor learning industry trends and adopt market best practices relevant to the company to foster greater design and delivery innovation and efficiency, as well as compliance, efficiency and integration across technology
Requirements that make you the best candidate:
• University degree in Business / HR
• Fluent in English
• Min. 7 to 10 years of relevant experience
• 5+ years experience in team-leading role
• Experience in shared services environment and HR Operations/Transactions on a Global Level
• Good knowledge of MS office, experience with large ERP system(s)/cloud based HR solutions
• Knows the business and has experience in the firm/ industry for at least 5 years


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