Our prestigious multinational partner company is looking for a talented colleague to their IT Service Desk team.
Eager to see the benefits of your language skills? Are you ready to discover a position that combines IT with your interpersonal communication abilities? If yes, our partner company can provide you an excellent opportunity to do so…
Why it is a good opportunity for you:
• a great diversity of nationalities, cultures, and business areas
• Language courses and trainings
• Internal rotations in-between professional areas and promotions
• Volunteering, sport, and employee events
What you will be doing:
• Provide solutions to IT related issues and handle customer requests in a pleasant and timely fashion, ensuring customer satisfaction.
• Impact by delivering excellent service to our clients. Your main focuses are to analyze their IT related issues, guide and educate them about the processes, and apply remote support to ensure the productive workflow of their business.
• Support our top customers using your specific language skills through different channels such as telephone, email, or chat
Requirements that make you the best candidate:
• have English and German language skills that you can use in daily basis
• feel enthusiastic about answering questions and providing support to international partners
• 0.5 year of experience in Customer Service / Service Desk / IT support
• Knowledge of computer hardware/peripherals and printers
• Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook, and other standard software