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German Speaking Customer Care Team Leader (permanent contract, relocation support)

Location: CAMBRIDGESHIRE, EAST ANGLIA, UNITED KINGDOM Salary: 30,500-30,500 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 3
Posted: 3 days ago Reference: X3-482306

Do you have experience managing a team and excellent level of German? We are looking for a Team Leader for a team of Customer Service Agents. The role is based in a town close to Cambridge and comes with a relocation package if you need to relocate from farther than 50 miles.

The team works for 2 days, then they have 2 days OFF, then 2 days ON, 2 days OFF, etc. Working hours for the ON days are 7.00 - 20.00, there is no Sunday shift. 

Your responsibilities will be:

  • Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
  • Resolve complex customer queries and complete follow-up actions.
  • Carry out call quality reviews and help your team develop using a coaching approach.
  • At peak times, help the team and take calls and handle customer enquiries
  • Recruitment of Customer Service Agents
  • Develop product and process knowledge to continue providing excellent customer service.


  • Previous Team Leader/Supervisor experience
  • Passionate about delivering customer service.
  • Fluent in spoken and written German and English.
  • Willing to learn how to use a variety of bespoke IT systems.
  • Positive and engaging communication skills.
  • Coaching & feedback skills.
  • Ability to prioritise a varied workload.
  • Interpret department, team and individual metrics for continuous improvement.

This role comes with:

  • Rewarding salary packages
  • Contributory pension scheme of up to 6%
  • Opportunity to buy & sell holiday
  • Gym membership discounts
  • Contributory hospital and health cash plan
  • Discounts at leading brands and retailers
  • Relocation support package for anyone located 50 miles or more from the office
  • Cycle2Work scheme
  • Eye care vouchers
  • Access to free products
  • Life assurance


If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Barbora Hanelova, REED – MSS
+420 778 885 854;;

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