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French speaking Service Manager

Location: BUDAPEST Salary: Salary Negotiable
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 5
Posted: 8 months ago Reference: 3100525
The Service Manager is responsible for managing a governance team to oversee amongst others incident/problem/change management activities. This includes identifying process gaps, managing CSI activities and reporting against SLA/KPI.

Why it is a good opportunity for you:
• Stabile and international company background
• Long-term career path, training and development possibilities
• Outstanding compensation package
• Opportunity to work in a friendly and modern environment

What you will be doing:
• Liase with various vendor’s Service Management Leads and Process Managers
• Act as SPOC to customer for process related activities
• Reporting to customer on process related activities
• Evaluates and develops (if possible) approach to ITSM solutions
• Proactively assesses potential gaps/ improvement possibilities within procedures
• Maintains contact with vendors handling operational activities and liaises with client
• Respond quickly to ad-hoc tasks and follows them up until resolution
• Relationship Management between the client and other stakeholders
• Analyzes/creates reports and takes the appropriate actions
• Escalation management related to different operational issues (both internal and external)
• Maintains quality service by following organization standards

Requirements that make you the best candidate:
• Fluent in English and French language knowledge
• Prior experience on ServiceNow will be preferred
• Working knowledge/experience in supporting operations and interacting with customer/user/vendors related to end user services
• Has the knowledge of Multi-vendor environment – added advantage if hands on applications like ServiceNow, Exchange, Active Directory, Windows environment
• Experience in using MS Office applications (Word, Excel, PowerPoint, etc.), ITSM tool (Service Now), SharePoint.
• Being able to review and improve existing procedures and define new ones
• Experience in continuous improvement projects. Ability to identify gaps in process and operations and recommend improvements to customer
• Understands the importance of quality and focuses to meet and exceed customer satisfaction
• Understands global culture and able to work with diverse teams
• Self-motivated, flexible and driven to achieve superior results
• Good communication, presentation skills
• Has people management experience