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French speaking Service Desk Analyst

Location: BUDAPEST Salary: Salary Negotiable
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 11 months ago Reference: 3518688
Our prestigious multinational partner company is looking for a talented fresh graduated colleague to their IT Service Desk team.
Would you enjoy to be part of the team who will resolve similar issues of one of our client’s international customers while using your language skills? Are you curious to investigate for a solution when you face a new challenge?
If the answer to both questions is yes, perfect! We have the best opportunity for you here at our multinational client!

Why it is a good opportunity for you:

• a great diversity of nationalities, cultures and business areas
• Language courses and trainings
• Internal rotations in-between professional areas and promotions
• Volunteering, sport and employee events

What you will be doing:
• As a Service Desk Analyst (Level 1) you will resolve IT issues for our client’s multinational customers remotely from Budapest together with our client’s colleagues from around the world
• They will contact you via email, phone, chat or a self-service portal and your task will be to support them in English and French language either by resolving the issue on the spot or by coordinating with other technician teams (Level 2) to find the resolution
• Besides IT troubleshooting, your responsibilities will include administration and translation of these incoming requests, providing information to both customers and IT teams and follow up on unresolved cases to make sure that the team’s targets are met
• However – being the single point of contact for the customer – your most important responsibility will be to achieve their satisfaction

Requirements that make you the best candidate:
• have fluent English and French language skills that you can use on a daily basis
• feel enthusiastic about answering questions and providing support to international partners
• Customer Service / Service Desk / IT support experience
• Knowledge of computer hardware/peripherals and printers
• Any previous experience or studies related to Windows operating system, Microsoft Office, Microsoft Outlook and other standard softwares

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