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French speaking Customer Care Specialist

Location: BUDAPEST Salary: Salary Negotiable
Sector: Multilingual Shared Services Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 6 days ago Reference: 3115855
Job Summary:
Our multinational client develops the Customer Care team within its operation. I’m looking for a new employee who has experience in this field, speaks fluent English and French, and would like to join to a growing team.

Responsibilities:
• Managing the relationship with customers, partners.
• Handling complaints and questions received from customers on phone and in writing.
• Precise administration of incoming issues and their progress.
• Helping in updating the process documentations, following-up and recording changes, contributing to recognize the opportunities of improving processes.

Requirements:
• Minimum high school education (University or College degree are an advantage)
Advanced knowledge of French and at least intermediate English (verbal, written)
• Customer service experience, preferably in a customer facing, front line environment (experience in Shared Service environment is an advantage)
• Excellent communication skills written and oral
• Outstanding customer orientation and problem solving skills
• Team attitude
• Ability to prioritise in a faced paced environment
• Ability to take initiative
• Logical and proactive thinking
• Experience in using Microsoft Office, especially Excel with confidence

The company could offer a career-defining opportunity to join a successful and fast growing EMEA business and help to shape and build a function that delivers tangible business improvement across a complex European organization.

Location:

XIII. district