The delivery of individual, positive outcome focused support packages to clients of Riverside’s community based services.
Ensuring that the support service promotes empowerment and independence to clients within their own homes.
To be part of a staff team that is committed to ‘best practice’ in the social housing field.
To travel and work within a defined geographical area.
Provide a housing related support service to clients in their own home.
Delivering a ‘best practice’ support service, appropriate to clients’ needs.
Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
Supporting clients with day-to-day tenancy issues, payment of rent and liaising with landlords etc.
Knowledge of ‘best practice’ in both crisis intervention and planned support working.
Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs. Ensuring clients have access to relevant external support services.
Working with clients to agree and set goals and actions.
Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of welfare benefit claims.
Promote and encourage a high level of client involvement, consultation and communication.
Maintaining an accurate and timely record of all activities including the maintenance of a support planning database.
Working in line with health and safety, lone working procedures and safe guarding requirements to ensure the overall safety and security of the clients.
Experience of working with vulnerable client groups.
Experience of delivering structured support in either housing or social care.