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First Line Support/Help Desk

Location: BATH SPA, SOMERSET Salary: 18000.00 - 20000.00 GBP Per Annum, inc benefits
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 18 days ago Reference: 3108930
First Line Technical Support £18,000-£20,000

Purpose:

They are looking for someone to maximise the revenue and meeting targets by providing customers with a courteous and efficient technical support service either by telephone, remote access or on site on occasion.


General duties included in the role:

• Following technical support procedures as per ISO standard.
• Following remote installation and training procedures as per ISO standard.
• Providing cover for other members of helpdesk team when required.
• Continually developing skills and knowledge of products.
• Creating help documents for internal and external use.
• Assisting other helpdesk team members, including occasional site visits.

Experience required:

Experience of working in a customer focussed support desk or call centre environment
Experience in working with processes and procedures
Experience of working with PABX telephone systems, and/or or with bespoke software applications in a commercial working environment.
Experience of working as part of a team

Skills, Knowledge:

Ability to identify problems and come up with appropriate solution
Good written and verbal communication skills, especially in telephone techniques
Strong customer service focus
Ability to work accurately and methodically, with keen attention to detail
Good computer and IT Skills

Suitability:

Someone who has a confident and friendly personality, is technically minded; likes communicating with customers; is a self-starter and works well alone; is motivated by achieving results.

Benefits include:

· Private health care
· Group life assurance
· Pension – Standard Life 2.5% employer contribution currently
· Discounted Virgin Gym membership
· Very pleasant offices
· Complimentary staff refreshments
· Free parking
· 21 days holiday rising to 25 plus all bank holidays.
· No shift or weekend working
· Team/social events




First Line Technical Support - Permanent, 37 hours a week: Mon – Thurs 9am – 5.30pm, Fri 9am – 5pm


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