Connecting...

Back to results list

First Line IT Support

Location: NORMANTON, WEST YORKSHIRE Salary: 17000.00 - 18000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 2 months ago Reference: 3091961
Fantastic opportunity to work for a well known, well established company based in Normanton. They are currently looking for a permanent IT Service Desk Technician to join their busy but friendly IT team.

Job Purpose:

To provide first line / some second line Service Desk support to retail stores, Support office users, Warehouses and remote users, assisting them with hardware and software problems via phone, email and in person.


Duties and Responsibilities – Desktop support


-To provide 1st / some 2nd line technical support; answering support queries via phone and email.

-To support users remotely.

-To maintain a high degree of customer service for all support queries and adhere to all service management principles.

-To take ownership of user problems and be pro-active when dealing with user issues.

-To log all calls on the call logging system.

-Respond to enquiries from clients and help them resolve any hardware or software problems.

-Maintain a log of any software or hardware problems detected.

-Support users in the use of computer equipment by providing necessary training and advice.

-To escalate more complex calls to the relevant IT Support member.

-To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.

-To report faults to third party service providers when and where necessary.

-To undertake any other additional duties as required


Person Spec:-

-Experience in a similar IT Helpdesk role

-Excellent communication skills

-Ability to work under pressure

-Team player

-Flexible to cover weekends

Current 5 week shift pattern (no nights) :

Earlies 07:00 – 15:30
Breakfast 08:00 – 16:30
Lates 12:00 – 20:30
Afternoons 09:00 – 17:30
Days 09:00 – 17:30
Sat 09:00 – 18:00
Sunday 09:00 – 17:30
Currently you will be on shift one weekend in five, days off through week to compensate




Similar jobs