|Location: NORMANTON, WEST YORKSHIRE||Salary: 17000.00 - 18000.00 GBP Per Annum|
|Sector: Technology||Job Type: Permanent|
|Shift Type: N/A||Applications: N/A|
|Posted: 4 months ago||Reference: 3091961|
To provide first line / some second line Service Desk support to retail stores, Support office users, Warehouses and remote users, assisting them with hardware and software problems via phone, email and in person.
Duties and Responsibilities – Desktop support
-To provide 1st / some 2nd line technical support; answering support queries via phone and email.
-To support users remotely.
-To maintain a high degree of customer service for all support queries and adhere to all service management principles.
-To take ownership of user problems and be pro-active when dealing with user issues.
-To log all calls on the call logging system.
-Respond to enquiries from clients and help them resolve any hardware or software problems.
-Maintain a log of any software or hardware problems detected.
-Support users in the use of computer equipment by providing necessary training and advice.
-To escalate more complex calls to the relevant IT Support member.
-To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
-To report faults to third party service providers when and where necessary.
-To undertake any other additional duties as required
-Experience in a similar IT Helpdesk role
-Excellent communication skills
-Ability to work under pressure
-Flexible to cover weekends
Current 5 week shift pattern (no nights) :
Earlies 07:00 – 15:30
Breakfast 08:00 – 16:30
Lates 12:00 – 20:30
Afternoons 09:00 – 17:30
Days 09:00 – 17:30
Sat 09:00 – 18:00
Sunday 09:00 – 17:30
Currently you will be on shift one weekend in five, days off through week to compensate
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