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Financial Investigator

Location: DOCKLANDS, LONDON Salary: 27600 - 27600 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 8 months ago Reference: 3309750
Full time position 35 hours per week. Part time is available aswell.

This role is based in London Docklands. The salary is starting at £27600 plus excellent benefits and the potential to progress to £31,000 within 12 months, depending on your performance.

As an investigator, you’ll be part of a small team, at the heart of what we do – helping sort out financial services problems for our customers. Supported by an ombudsman manager, you’ll be accountable for getting to the bottom of our customers’ complaint and investigating things thoroughly, to find answers to problems that are fair and feel fair.

listening to, and acting on, customer feedback to get things back on track and resolve any service complaints promptly and fairly

identifying measurable improvements we can make for our customers and for our service

caring about the confidential and personal data you’ll be handling – and treating information like this with discretion and sensitivity

 delivering a fair and efficient service that reflects the diversity of our customers and our people

showing an active interest in the world around you

identifying emerging issues and sharing relevant insight with your team and your manager

developing and sharing your knowledge across a range of different kinds of problems and situations

using the tools available to continuously develop your knowledge and ability to progress customer's problems as far as you can yourself.

tailoring the way you engage with each customer - whether business or consumer -taking account of the individual circumstances in each case and the impact the problem is having on those involved1

helping customers with their problems - quickly, fairly and in a way that's human and tailored to their individual needs

 using your common sense and judgment -as an outstanding problem solver- to analyse and evaluate information, often involving situations that are unclear and sensitive

communicating in a straightforward and approachable way with people at all levels , showing that you understand their situation and how it affects them

 building rapport and relationships by listening to, understanding and empathising with others 

caring about the world around you, and the difference you make
 influencing and negotiating understanding different perspectives and reaching consensus where possible

prioritising your workload with pace and flexibility to meet targets

adapting as things change and taking ownership for moving things as far forward as quickly as possible

 recognising when you don't know the answer and when you need to approach others for help  and continuously updating your knowledge and skills, including seeking feedback to help your development

 being approachable and collaborative, and working well as part of a team

being personally accountable for getting the detail right and being accurate 

while still seeing the bigger picture, to get to the heart of what really matters

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