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Field Support (Break-Fix) – Breakfix Engineer (NW10 area)

Location: NORTH WEST LONDON, LONDON Salary: 24000 - 28000.00 GBP Per Annum
Sector: Technology Job Type: Permanent
Shift Type: N/A Applications: 1
Posted: 8 months ago Reference: 3519992
Field Support (Break-Fix) – Breakfix Engineer (NW10 area) sought by a growing business, you will support several clients in the NW10
You will be a hard-working individual with a can-do attitude, responsible for the completion of service calls for a wide variety of customers. You’ll be part of a dedicated team of field engineers providing functional excellence and support as designated. You will be skilled in hardware fixes (Printers, servers, laptops, PC’s etc.) You will be entitled to a fully expensed car.


Duties:
• Investigate, diagnose, troubleshoot and resolve a wide variety of problems within agreed client SLA's.
• Assemble, configure and install major brand hardware.
• Update service order jobs real-time
• Escalate calls when necessary, providing full status updates to internal team and client.
• Write up support calls and maintain documents and records to a professional standard.
• Attend technical training and certification programs as required.
• Use change control process for installations, moves, additions and changes.
• Check and respond to emails regularly through the business day.
• Carry out any other ad hoc tasks reasonably required by management.

Essential Skills
• Demonstrate a proven working knowledge of printers, laptops, servers and PC’s
• Demonstrate strong analytical and problem solving skills.
• Experience in installing, configuring, troubleshooting and supporting a multiplatform of technologies.
• An adaptable and flexible approach to work and travel is essential.
• Current clean British driving licence
• Excellent interpersonal and customer facing skills.
• Manufacturer accreditations are highly desirable i.e HP, Dell, Lenovo

If this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.


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