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Fantastic Opportunity For A General Manager

Location: Rochford Salary: 30000 - 30000 GBP Per Annum
Sector: Business Support Job Type: Contract
Shift Type: N/A Applications: 2
Posted: about 1 month ago Reference: 3113630
My client is a long established and successful leisure operator based in the heart of Southend-On-Sea, now operating 7 sites across the UK. They are currentlly looking for their next General Manager to take ownership of the club and drive both Customer relations and commercial performance. 

The company has a track record of investing in its brand, ensuring up to date and high quality facilities are provided, the company focuses on ensuring that the standards and culture of its business are first class.


Key Responsibilities: 

To control and operate on a day to day basis, driving commercial and team performance.
The General Manager will take full ownership and responsibility for the business and facility on a day to day basis you will need to drive sales, membership and bottom line performance.

You will be responsible for delivering a safe, clean and professional facility with high standards and great service.

- To promote and enforce the company’s Brand Standards and Values through personal behaviour and by challenging behaviour in others that is contrary to the Standards and Values.

-To ensure all customers are given the best possible service and standards including but not limited to the following:
-To demonstrate at all times a passion for customer service and high standards.
-To ensure that every customer receives outstanding service every time they visit 

-To recruit, induct, train and retain a high performing team including but not limited to the following:

-To create, develop, lead and inspire a high performing team to ensure that they reach their full potential
- To ensure that all team members are competent in all aspects of their role
-To develop the sales and customer service culture throughout the team
-Ensuring the maintenance of a highly motivated team that constantly strives to enhance the customer service
- To assist in the identification of training needs, carry out the training of new team members and ongoing training of the existing team
- To oversee the team of personal trainers to ensure the delivery of a consistent customer focussed and professional service

To ensure the highest standards of professional performance and control including but not limited to the following:

-To meet agreed financial targets, incorporating member retention and expenditure control
-To ensure that financial and operational controls operate effectively at all times






The General Manager will possess and continually demonstrate the following personal characteristics:

-Enthusiastic, customer focused, reliable
-Experience of working in a customer facing environment
-Interested/committed to active lifestyle/gym/health
-Minimum of 2 years experience of leading team
-Experience of taking ownership and driving results
-Ability to take on complete ownership and total commitment
-Passionate about good service and can demonstrate where you have delivered this
-Ability to work shifts including weekends
-A focus on and passion for ensuring members stay at the gym and achieve their goals

What's in it for you?
A competitive salary of £30,000 OTE circa £40,0000 
Complimentary usage of facilities for yourself and one other. 
Company pension scheme. 
25 Days Holiday plus Bank holidays 

If you would like to apply for this position simply click apply now or email Aleisha.diss@reedglobal.com 



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