|Location: EXETER, DEVON||Salary: Salary Negotiable|
|Sector: Business Support||Job Type: Permanent|
|Shift Type: FULL TIME||Applications: N/A|
|Posted: 15 days ago||Reference: 3060793|
Our client is looking to recruit a German Speaking Export Customer Services Advisor who additionally is able to speak either French or Dutch. The successful candidate who will join an established team, responsible for processing sales via telephone / fax / email and dealing with customer queries resulting from orders and collecting documentary requirements for the export market.
This role requires an individual who possesses excellent communication skills with a confident, pleasant telephone manner.
Key responsibilities of the role will include:
- Receiving and transferring telephone calls in the relevant language, ensuring all calls are dealt with in a friendly and professional manner.
- Processing orders received via telephone, fax and email onto the Sage telesales system, ensuring the customer details and ordered products are accurately entered and acknowledgements of orders are sent to customers.
- Responding to and solving customer problems / queries / complaints, accurately detailing all communication and activity on the SalesLogix system.
- Processing of customer credits.
- Supporting and liaising with the Sales Representatives with regards to queries relating to customer details, display products and inputting of orders.
- Assisting customers with floor plans and quantity calculations.
- Liaising with warehouse / carriers with reference to distribution.
- Liaising with the Freight Controller and freight forwarders to obtain transport quotes and book freight.
- Ensuring all correct export shipping documentation is obtained and filed electronically on the shipping document system to provide an accurate audit trail.
- Ensuring customer data on SalesLogix is up-to-date and complete.
- Taking credit card payments.
- Assisting the credit control department by highlighting any issues with customer accounts and contacting customers in order to resolve these.
- Translating and checking translations for various departments such as marketing, goods-in and purchasing.
- Completing various administrative tasks.
- Working with the team to achieve various other tasks as required.
- Attending meetings and product training sessions as required.
It is essential you have excellent communication skills due to the volume of contact with customers. Experience of working with a customer service / sales order processing environment, would be highly advantageous.
This is a fantastic opportunity to join a market leader in their field. Our client is offering a highly competitive salary and benefits package and provide an excellent environment in which to flourish.
For more information on this great opportunity, please apply below, or call Matthew Ballard – Business Manager on 01392 262 670.
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