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EXCITING CUSTOMER SERVICE ADVISER OPPORTUNITIES!

Location: thornby-on-tees Salary: 15400.00 - 16500.00 GBP Per Hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: about 1 month ago Reference: 3048745
A fantastic opportunity has arisen for an Customer Service Adviser to showcase their skills within a long standing and very popular company.

Why Join you ask?
From the get go, you will have the opportunity to put your strong communication skills and experience into use, you will support the company in giving its well-known and highly respected service while developing yourself and skills.

Whats my role?

To handle, problem solve and conclude any customer queries with the use of inbound calls and emails. You will be responsible for the customers experience and to insure the call they make is an effective and successful one.

How would I do this?

• Taking inbound calls from customers relating to queries regarding mortgages and personal loans
• You will be using multiple systems to resolve the customers issue/solve problem
• You will have a 6 week initial classroom training, then 9 months/1 year in the "Learning Zone". This is a supported environment with mentors who will help you as you settle into the role.
• Progression? Of course, There are opportunities to progress to coach, mentor or Team Leader.
• You Will eventually have 2 specialist knowledge areas (eg. loans and mortgages)
• Geoban have won an award in North East Contact Centre Awards for the "Learning Zone"

We would love you to have;
• Your starting salary £15,400 but will go up to £16,500 after 2 years.
• You will have an average of 5 - 7% bonus per annum based on individual performance against KPIs and company performance
• Benefits? Got you.. Pension, discounts on home/life insurance, discounts club, volunteer opportunities.
• Full time between Mon - Fri, 8am until 7pm and Saturday, 9am until 2pm.
• Your start dates on 14th Aug or 18th Sept

Where do I apply?

Send me your updated CV to Harley.walkden@reedglobal.com


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