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Location: IPSWICH, SUFFOLK, UNITED KINGDOM Salary: 18,000.00-27,000.00 GBP (UK Pounds) Per annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 8 months ago Reference: X3-219633

 My well established client who is a UK leader in claims management services is currently looking for a new team member to join their successful team in Ipswich.

Purpose of the role:

• Proactive engineering of estimates  to reduce repair costs on behalf of our customers.
• Engineering across all clients and in house systems.
• Basic Complaints handling.
• Referral point / provide training for team members.
• Quality Assurance auditor.
• Deputise in Team Leader’s absence

Key Tasks
• Use role specific systems – in-house 
• Challenging estimate costs with repairers
• Handling storage and recoveries
• Dealing with both inbound and outbound calls
• Basic complaints handling
• Escalation of customer issues or complaints to a more senior member of staff if unable to resolve.
• Approving repair invoices for PLG vehicles, LCVs, HGVs and specialist vehicle

Qualifications, Knowledge and Experience
● GCSE’s
● Understanding of areas of damage and vehicle types
● Industry knowledge / experience
● Negotiation skills
● Basic complaints handling
● Great communication skills 

● Experience as an Estimator in a Bodyshop
● Working knowledge of Audatex

The role offers :

22 days holidays increasing to 30 days

Various attractive company Perks

Please contact Magda on 1603 616 190 for more details or email copy of your CV to