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Entry Level Customer Services

Location: HARLESDEN, LONDON Salary: 16000 - 16000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: FULL TIME Applications: N/A
Posted: 3 months ago Reference: 3057150
Customer Services Representative
One of the fastest growing ecommerce businesses requires Customer Services Representative.
Position: Customer Services Representative
Location: Harlesden NW10, Greater London
Salary: £16,000 Full Training will be given
Hours: 40 per week (9am-6pm, 1 hour lunch), 

You will have the opportunity to be involved in the progression of the customer services procedures and processes, and in time will have the potential to lead the team as it grows with the business



.
You will be  responsible for the first line support to all  customers ,provide a high standard of customer care to all clients who contact the Helpdesk, by advising them on issues with payment, order status updates, late deliveries, damages, and escalating when and if needed.
Taking ownership of our customers experience, and enhancing it at every opportunity, you  will ask all the right questions, do some quick thinking and determine what could be at fault, then advise callers what will be done to remedy the situation. This means you will be expected  to deliver a simple, reliable and personal service that not only meets some pretty high expectations, but ensures any issues are resolved as quickly as possible.
RESPONSIBILITIES
- To work as part of the customer care team, answering our clients' emails, social media posts and calls and logging them onto the various sales channel systems
- To take responsibility for all first line calls assigned, and follow them through to resolution
- To liaise with the Office Administrators and Warehouse Team to communicate issues and escalations to Senior Team Members
- To liaise with the Office Administrators and Warehouse Team to communicate issues
- To manage returns including breakages and subsequent remedial actions
- To compile reports on a daily or weekly basis, as and when required within the team.
- To present yourself in a professional manner and maintain good relationships with clients and other staff members at all times


ESSENTIAL SKILLS .
- Articulate, with clear verbal communication skills
- Strong written communication skills & call logging experience
- A customer focused mentality and helpful telephone manner
- An active interest in the products and services we provide
- Proficient in using Email, Internet, Microsoft Word. Microsoft Excel an Advantage
- Outstanding punctuality, dependability and reliability


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