|Location: CHORLEY, LANCASHIRE||Salary: 18000 - 20000 GBP Per Annum, inc benefits|
|Sector: Business Support||Job Type: Permanent|
|Shift Type: N/A||Applications: N/A|
|Posted: 3 months ago||Reference: 3141199|
An incredibly successful and growing manufacturing business is looking for an Engineering Service Coordinator to join their team! Based in a modern office in Chorley, this business has been established for over 25 years and is well known within their industry.
Your daily duties will include:
• To take customer calls regarding engineering service queries, requests and breakdowns.
• Facilitating services, breakdowns and quoted repairs by organizing the shipments of required parts to the engineers / customer and the logistics needed to facilitate this.
• Logging all Service/Engineering calls accurately with full contact details, machine details, and with a complete description of any technical problem/issues.
• Scheduling of all Service/Engineering visits.
• Front line liaison with customer pre-visit to ensure a purchase order is received.
• Escalation of any customer complaints or dissatisfaction.
• Maintain customer lists on Sage.
• Maintain stock records and supply requests.
• Handling customer queries and complaints.
We are looking for someone with previous in a similar role and:
• Excellent customer service skills,
• Experience within administration,
• An excellent attention to detail,
• The ability to work well in a fast paced environment.
Offering a competitive salary of circa £20,000 per annum you will also benefit from 20 days holiday (plus bank holidays), annual pay reviews, childcare vouchers, bike to work vouchers, pension enrolment and free onsite parking. This is a full time, permanent role, working Monday – Friday, 8am – 5pm with 1 hour for lunch.
Should you be interested in applying for this position, please reply to this advert and attach your most recent CV. For any additional information please contact Laura Brookes on 01772 200843.
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