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Engineer Coordinator

Location: BOLTON, LANCASHIRE Salary: 20000.00 - 20000.00 GBP Per Annum
Sector: Business Support Job Type: Permanent
Shift Type: N/A Applications: N/A
Posted: 6 months ago Reference: 3084713
My client based in Bolton are looking for an experienced Helpdesk Administrator to work on a full time and permanent basis. The current vacancy is based in the spacious head offices in Bolton and is an excellent opportunity for a candidate looking to take their skills and progress them within the facilities sector.

The client provide facilities services to customers all over the UK and are currently looking for a well-organised candidate to join their Helpdesk team. The role is very fast paced and will involve a lot of attention to detail as the engineers will have specific qualifications for the different types of jobs that are called through. The position is a very fast paced role which will involve making lots of phone calls and generating / sending out lots of paperwork quickly and accurately.

Salary and Benefits:
• Excellent starting salary of £18,000 - £20,000
• Permanent position
• Shift work - Hours are Mon-Fri, 06.00-14.00 and 14.00-22.00 with some bank holiday work will be included and possible weekend overtime
• Free Parking on site
• Really accessible location
• Excellent office surroundings and a great team
• Full training provided
• Excellent progression opportunities

Key Responsibilities
• Receiving all inbound calls and making outbound calls where needed
• Scheduling engineers to attend call outs
• Update client records following each service
• Respond quickly and effectively to client queries
• Providing an excellent customer service at all times
• There will be various admin tasks as requested by the Team Leader/Manager
• Previous experience within a similar role is desirable
• Previous customer service experience
• Excellent organisational skills and an ability to manage your time are essential
• Must have a good attention to detail
• Must be competent in Microsoft Excel and Word with a minimum of 4 GCSE grade C and above to include Maths and English language.

If you are interested in this role please apply by sending your full and up to date CV to

Best of luck with your application.

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