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Employment Advisor

Location: LEATHERHEAD, SURREY, UNITED KINGDOM Salary: 25,000-25,000 GBP (UK Pounds) Per annum, inc Benefits
Sector: Business Support Job Type: Permanent
Shift Type: DAYS ONLY Applications: N/A
Posted: about 2 months ago Reference: X3-456130

New permanent role suiting someone who is passionate about making a difference in their day to day role, offering the chance to gain real job satisfaction.

Key to your success in this role is to demonstrate the ability to build rapport, show empathy, motivate people and influence their perception of working - you must also be used to working in a target driven role.

The role

You’ll be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you will equip individuals with the necessary skills and confidence to enable secure and sustained employment. You will develop strong relationships by encouraging, motivating and challenging your customers to fulfil their potential, whilst ensuring you meet your own job specific targets.

***CENTRAL OFFICE IS DORKING BUT YOU WILL TRAVEL TO OTHER JOB CENTRE SITES

Key responsibilities

Meet personal performance targets and Key Performance Indicators.
Manage a caseload of customers using a variety of coaching strategies, ensuring the are prepared for interviews and job searching.
Undertake in-depth assessments using a suite of tools to fully understand a customer’s circumstances, preferences and holistic barriers to progression.
Co-produce personalised tailored SMART action plans with sequenced interventions and development opportunities.
Use an integration framework of local specialist services to obtain support to address specific issues (e.g. substance misuse, anger management, debt advice, health and vocational training).
Identify the specific recruitment needs of each employer and undertake tailored pre-screens and group assessments.
Co-produce effective in-work support plans with participants and employers.
Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
Fully comply with company policies including those for personal data security, safeguarding and health & safety.
Work from local hubs and community outreach locations (sometimes alongside other services e.g. housing, health and primary care centres) to increase service accessibility.

ESSENTIAL SKILLS

Ability to deliver support to customers in a group setting and one to one basis.

Able to work effectively in a fast paced, targeted environment.

Able to inspire, challenge and motivate others and demonstrate resilience.

Demonstrate emotional intelligence.

Experience of working in a customer service/contact centre, retail, recruitment, sales or similar environment

Ability to deliver support to customers in a group setting and one to one basis.

Able to work effectively in a fast paced, targeted environment.

Able to inspire, challenge and motivate others and demonstrate resilience.

Experience of working in a customer service/contact centre, retail, recruitment, sales or similar environment

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