Are you or someone you know looking for a dynamic call handling role with the Ambulance service?
We are delighted to be representing the East of England Ambulance Service Trust to find them 15 Urgent Call Handlers to join their team on a temporary to permanent basis.
This is a hugely challenging but rewarding position.
When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which categorises the seriousness of the illness or injury, to ensure that the patient receives the most appropriate care; whether that’s an emergency ambulance response, a telephone assessment by a clinician, a referral to an alternative care pathway or self-care advice.
Your role would include but not be limited to:
- Answering emergency 999 calls that come into the call centre.
- Utilise the clinical software system in order to prioritise calls as soon as possible.
- Enter information into the Computer Aided Dispatch system accurately and promptly.
- Provide pre-arrival advice to callers where appropriate.
We would love you to have:
- A very resilient character, who is calm under pressure
- A great telephone manner
- Good use of computers
- Strong listening skills
- An empathetic nature
- Previous experience working in a call centre or customer services would be ideal
- 4 GCSE’s Grades A-C (or equivalent) including English
- Able to start on 25th January 2021
- Happy to undertake an Enhanced DBS check
As you will be working in a 24 hour call centre, shifts will be long and often unsocial (either 8, 10 or 12 hour shifts). You will at times also be required to work weekends and bank holidays.
The base rate is £10.09 per hour, but you will receive pay uplifts if working after 20:00 or before 06:00 (£13.62) Any hours on Saturdays (£13.62) Any hours on Sunday's (£17.05) or any hours on Bank Holidays (£17.05).
The Emergency Operation Centre is located in Hellesdon, so be aware if you don't drive you may have difficulty using public transport due to the hours.
Call Handlers go through a rigorous training programme before they are able to take live 999 calls.
Candidates from all backgrounds can be successful in this role with the right attitude and mindset. If you are interested in giving something back to your local community and working in a unique and challenging role, please apply now!