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Emergency Call Handler

Location: CHELMSFORD, ESSEX, UNITED KINGDOM Salary: 10.09-17.05 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: FULL TIME Applications: 4
Posted: about 2 months ago Reference: X3-438587

Are you wanting to start 2021 in a job where you can help make a difference?

Are you customer service focused with a calm and organised approach to work?  Able to work in a pressurised, time sensitive environment?

REED Business Support have a role for you! 

We are currently recruiting for Emergency Call Handlers in Chelmsford. Our client wants additional people to join their team on a temporary ongoing basis starting 11th January 2021

Role: Emergency Call Handler

Contract: Temporary ongoing (able to commit without an end date)

Hours: Shift Patterns.  Full time.  After training you will be on a 12 hour day rota which could be any 24 hours a day any 7 days a week.  Please do not apply unless you can commit to full time hours across days/nights and weekends with full flexibility.

Pay: £10.09 per hour basic, increasing to £13.62 and £17.05 for unsociable shifts respectively.


Receive emergency calls, prioritising patients to ensure the most appropriate help is arranged, and where necessary give life-saving instructions. The role is varied, also dealing with requests from police, fire service, hospitals, GPs and other healthcare professionals, as well as enquiries from the general public.

Skills & Experience Required:

We need individuals who have a good standard of education to include 3 GCSEs at Grade C or above (including English Language), or equivalent qualifications or experience, and good computer literacy. Some phone based customer service or call-centre experience would be an advantage, but not essential.  You must be able to work with a high degree of accuracy and be able to read map co-ordinates.

Candidates will need to pass two Reed online assessments and carry out enhanced background checks. You will also need to be immediately available to start work with no pre-booked commitments, and have a full UK driving license and access to your own vehicle (due to company location and hours worked).  

Whilst the contact centre is a Covid-19 secure environment you should be confident to be based in a busy call centre and not have any underlying health conditions and/or be shielding.

 Company Benefits:

- Free onsite parking 

- Paid training

- Overtime available and increased pay rates for unsociable shifts

Please note, we are only accepting applications online as we are currently working remotely.  Please do give us time to assess applications and we will come back to you at our earliest convenience.

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