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Emergency Call Handler

Location: BEDFORD, BEDFORDSHIRE, UNITED KINGDOM Salary: 10.09-17.05 GBP (UK Pounds) Per hour
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: N/A
Posted: about 2 months ago Reference: X3-434059

 Do you have experience in a customer focused role? Are you passionate about helping others?

We are currently recruiting for Emergency call handlers to start immediately based in Bedford. This is initially a temporary role but could lead to a permanent opportunity for the right person. You will be required to work over a 24/7 basis, working rotating shifts from Mondays to Sundays.

Role: You will be the first point of contact for incoming calls, prioritizing emergency calls over non emergency calls. You will also be communicating with GP's, hospitals, healthcare professionals, as well as dealing with calls from the general public. This role will require someone who will remain calm under pressure, as on occasions you could be dealing with distressed patients and relatives including traumatic situations and sometimes highly emotional/verbally abusive callers.

Pay: £10.09 - £17.05 per hour based upon unsociable working hours

Hours: 37.5 Hour working week over 4 days per week

Training: You will receive a high level of training, to ensure you are supported in your new role.

Skills and Experience: Excellent customer service, experience with call handling, must be computer literate and excellent communicator over the telephone. You must be able to show empathy and compassion when required, and be able to manage and support others during times of stress. To work as part of an high performance team.

If you are successful in this role an Enhanced DBS check will be required.

Please apply if you believe this is the role for you by attaching your CV online or send your CV to wendy.eckersley@reed,com or contact me on 01908 660057.

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