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Emergency Call Handler

Location: NORWICH, NORFOLK, UNITED KINGDOM Salary: 10.29-16.47 GBP (UK Pounds) Per hour, inc Benefits
Sector: Business Support Job Type: Temporary
Shift Type: N/A Applications: 2
Posted: about 2 months ago Reference: X3-330812

Are you or someone you know looking for a dynamic temporary to permanent role working as an Emergency Dispatcher with the Ambulance service?
We are delighted to be representing the East of England Ambulance Service to find them  Emergency Call Handlers to join their fantastic team. You will need to be available to start on the  2nd April  and be available without any commitments for the first two weeks whilst you are in training.


The Emergency dispatcher is responsible for the management of emergency ambulance resources across the East of England Ambulance Service. The dispatcher will manage an area of the Trust and will deploy emergency ambulances, rapid response vehicles and officers to 999 calls and calls from health care professionals.


The dispatcher will manage all ambulance resources using the computer dispatch system and communicate with resources using digital radio and messaging services within the emergency operating centre. No two days are the same, the work is busy but very rewarding!
This is an ongoing temporary position, with the potential to go permanent. You will be working 37 hours a week in 24 hour call centre. Due to this, hours will occasionally be unsocial and you will be required to work weekends and bank holidays. You would be provided with a 10 week rota once your training is complete so you will have plenty of opportunity to plan your lifestyle around the shifts.


You will also receive pay uplifts if working after 20:00 or before 07:00 (£13.38) Saturdays (£13.38) Sunday's (£16.47) or bank holidays (£16.47).


We would love you to have:
- A great telephone manner
- Good use of computers
- Stong listening skills
- An empathetic nature
- Previous experience working in a call centre would be ideal


Sound ideal for you?
Apply online as soon as possible, this role will not be open for long!

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